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The IT Dept Pty Ltd

Critical Information Summary: nbn 25/10

The IT Dept Pty Ltd. Issued by The IT Dept Pty Ltd (ABN 12 665 405 505) on 23 October 2026.

Summary

The service Home broadband over the nbn fixed-line network, month to month. Not available on nbn Fixed Wireless or Satellite. Includes unlimited data (no shaping or throttling), a static public IPv4 address not shared with anyone (no carrier-grade NAT), a native IPv6 range, and support by phone and email.
Minimum monthly charge $72.00, including GST and the static public IPv4 address.
Maximum monthly charge $72.00. There are no usage, excess or late payment charges. The only possible extra is a one-off nbn charge, if one applies to your address and you agree to it before you order (see "One-off charges").
Early termination charge $0.00. Billing stops on your cancellation date.
Minimum term There is no minimum term. Cancel any time from the portal or by contacting us.

Information about the service

Speed
Your nbn connectionMaximum (down/up)Typical busy period (7pm to 11pm)
nbn fixed line 25/10 Mbps Not yet measured
The maximum is the most the nbn speed tier can deliver, and is only possible outside the busy period. The typical busy period speed is not yet measured: speeds between 7pm and 11pm can be lower than the maximum, and we'll publish a figure once we have one. Speed also depends on your connection type and, on FTTN and FTTB, the copper line; your router, Wi-Fi, devices and home wiring; and the service you're using. Using Ethernet and a well-placed, up-to-date router helps.
If your line can't reach this speed Some lines, mostly FTTN and FTTB, can't reach their tier's maximum. We check within 20 working days of go-live. If yours can't reach this plan, we'll tell you within 5 working days of finding out, and you can move to a cheaper plan your line can reach at no cost (we credit the difference back to go-live), or leave at no cost.
Equipment No modem or router is supplied, and you don't have to buy one from us. You bring your own. Your router gets its address by DHCP (IPoE), untagged, with no PPPoE, no VLAN and no username or password.
What's not included No phone service. This service cannot make calls, including calls to 000. Keep a mobile phone for emergencies. We don't offer Priority Assistance, and the Customer Service Guarantee doesn't apply (it only covers voice services). nbn services don't work in a power outage. Before you order, check with your medical, security or fire alarm supplier whether it works over nbn and what the alternatives are; register a medical alarm with nbn on 1800 687 626.

Information about pricing

Minimum total cost $0.00 if you cancel before your service goes live, other than any one-off nbn charge you agreed to for work nbn has already done. Once it's live, the least you can pay is one day of service: the monthly price divided by the days in that month, at most $2.57. Setup fee: $0.00.
How you're billed and pay Monthly in arrears, by calendar month (Sydney time). Your first invoice covers the part month from go-live; your last, the part month up to your cancellation date, both by the day. Each invoice is emailed and due within 14 days of its date. Pay by bank transfer (EFT) or PayID using the details on the invoice; neither costs anything extra. No card payments. Nothing is suspended automatically if a payment is late: we contact you, and financial hardship help is available.
One-off charges Only nbn charges we pass on at cost, with no margin: nbn's new development charge for some newer estates and buildings, and nbn connection box (NTD) or fibre upgrade charges that some FTTP and HFC premises need for faster plans. If one applies, the portal shows the amount, including GST, and you must agree to it before you order.
Changing plan Free. It takes effect when nbn completes the change, usually within a day or two. In that month you pay each plan's price by the day.
Price changes Your service keeps the price it was ordered at unless we give you at least 30 days' notice by email. You can leave before a new price applies, at no cost.

Other information

Usage Data is unlimited and usage never changes what you pay. For your usage information, ask us: it's free.
Customer service Call 02 4398 7081 (9am to 5pm, Monday to Friday, except public holidays), email hello@theitdept.au, or use your account at https://the-it-dept.underlay.au/portal. Report faults to us, not to nbn. Interpreter: TIS National on 131 450.
Complaints Contact us first: see our Complaints Handling Policy. It's free. We acknowledge a complaint within 2 working days and propose a resolution within 10 working days (urgent complaints within 2). If you're not happy with how we've handled it, you can go to the Telecommunications Industry Ombudsman (TIO), a free and independent service: phone 1800 062 058, visit tio.com.au, or write to PO Box 276, Collins Street West VIC 8007. The IT Dept Pty Ltd is a member of the Telecommunications Industry Ombudsman scheme.
Extra help Finding it hard to pay? See our Financial Hardship Policy. Affected by violence? See our domestic, family and sexual violence support.
About us The IT Dept Pty Ltd (ABN 12 665 405 505). The IT Dept Pty Ltd supplies the service over NBN Co's network, is the party to your contract and bills you. Address for notices: NSW, Australia.

This is a summary of the nbn 25/10 plan. The full terms are in our Customer Terms, and how we handle your information is in our Privacy Policy.